FREQUENTLY ASKED QUESTIONS

When are we open?

Monday to Friday 8:00am – 6:00pm
Saturday 8:00am – 12:00pm
After-hours consultations may be available by appointment.

What to wear?

You should wear comfortable clothing that will adequately expose the region to be treated. If you have a leg injury, either wear or bring shorts. If you do not have shorts with you, we have some on hand. For an upper body injury, please be aware that you will probably be required to remove your shirt, we have robes you can wear during your treatment.

Do I need a referral?

No referral is required for most physiotherapy assessments, treatments and management. A referral from your GP is required for Veterans’ Affairs clients and WorkCover or Third Party claims. If you are unsure whether you require a referral please consult one of our friendly admin team.

What to expect?

One of our friendly admin team will greet you at reception and ask you to fill in some personal details for our records. (Please see our privacy policy for how we manage your personal details). Once the physiotherapist is ready you will be taken to one of our private consultation rooms, where they will ask about your presenting condition. Once the physiotherapist has the background information they will then undertake the physical examination of your condition. This will vary depending on the region of your condition, but will likely involve certain movements and special tests in order to provide an accurate diagnosis. The physiotherapist will then proceed to treatment of your condition. At Physiocare we pride ourselves on individual, hands-on care. We won’t pop in and out every five minutes. We won’t leave you on electrical machines. You may be given some exercises and/or stretches to perform in our on-site gym, and to continue between consultations. These are to ensure you get optimal results from your physiotherapy care.

Consultation time

At Physiocare we understand your time is important and endeavour to run on time with all consultations. Initial and follow-up consultations are booked for 30 minutes. That is your dedicated time with your physiotherapist. Your appointment may go beyond 30 minutes if your treatment requires exercise to be performed in our on-site gym. If you have pressing time commitments please inform our friendly admin staff on arrival and your physiotherapist.

Cancellation Policy

If you are unable to keep a scheduled appointment PLEASE ADVISE US 8 HOURS IN ADVANCE BY TELEPHONE or you may be charged a 100% cancellation fee. This amount can not be claimed through private insurance, workcover or any third party payer. The Australian Physiotherapy Association advises a 24 hour notice cancellation policy, however, we feel 8 hours notice is sufficient to allow us to fill the appointment through our waiting list.