Physiocare takes great care to ensure that our information records are accurate and are handled in accordance with appropriate confidentiality and security.

Your Personal Information

We strive to keep our records up to date, however should any of your personal details change, please contact us.

We only collect information from our clients necessary for high quality health care. The information we hold is normally only disclosed to others - such as your doctor - involved in your treatment. If we need to disclose information about you to people other than those associated with your treatment, we will seek your permission first.

Health information from this practice is also sometimes used for quality assurance and clinical audit activities, which helps improve the treatment and service we provide. Data used for these purposes is de-identified to protect the privacy of our clients.

This practice has systems in place to protect the security of our information records. Nobody other than our staff has access to these records; no unauthorized person is permitted access to them.

Records of patients who no longer attend this practice are destroyed when no longer needed.

This practice is bound by the Privacy Amendment (Private Sector) Act 2000 and operates in accordance with the Code of Conduct of the Australian Physiotherapy Association.

If you would like to discuss any aspects of our privacy policy or review your health records, please contact us.

Information About You

We collect personal and non-personal information registration and transactional data. When you register on our site, we may collect various kinds of personal information including your name, e-mail address, address, and phone number. When you make purchases from our site, we may collect purchasing information such as product orders, shipping address(es), and credit card information.

Except as disclosed in this policy, we DO NOT sell, rent or disclose information or make it possible for other parties to contact them directly without our clients' consent.

Transaction Processing

We may use your personal information to create a convenient and easy-to-use shopping process that includes an online "shopping cart" that allows you to track selected products and proceed through purchase. Also we may share transactional information with entities (such as banks) as is necessary to process credit card payments or other purchasing or delivery systems.


Customer Service Correspondence

We may collect information that identifies you personally when you submit comments, questions or suggestions to our practice so we can respond to you efficiently.

Physiocare Forums

Our site may have chat rooms, discussion boards, on-line forums and other interactive technologies that allow individual comments and messages to be tied to a client's name or e-mail address.

Be aware that any information you post in such forums is public information and Physiocare cannot control what uses third parties may make of personal information you share in such forums.

Physiocare Legal Requirement

We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to:

  • conform with the law, respond to claims or comply with legal process served on business name or the site;
  • protect and defend our rights or property, the site, our employees, clients or the public.

Please be aware that we provide links to third-party websites as a service to our clients, and that we are not responsible for the content or information collection practices of those pages.

Please note: Third party websites' privacy policies may differ from those of Physiocare. We encourage you to review and understand their privacy practices before providing them with information.

Cookies And Other Tracking Methods

We track traffic patterns throughout the URL's (websites) registered to Physiocare. Physiocare may use a feature of your browser called a 'cookie'. Cookies by themselves cannot be used to find out your identity or the identities of any of our users - they only identify your computer to our servers when you visit our site.

Cookies are small pieces of information stored on your hard drive, not on our site, to help you navigate a website as easily and as quickly as possible.

Newsletter Subscription

It is our policy to send email only to consumers who give us permission to do so. In every such email we will have instructions on how you may unsubscribe from the email list.

Those who request information and request receipt of continuing marketing and other information from Physiocare, will occasionally receive email communications to provide information which we think you will find useful/beneficial, including information about new products and services.


We use industry-standard methods to protect your personally identifiable information from access, loss, misuse, alternation or destruction by any unauthorised party. Among other techniques, we store such information on a computer behind our "firewall" in a secure location, and we restrict the number of employees internally who can access such data.


Amendments to this policy will be posted on this website and will be effective when posted.